we strive to give our customers the best of service and the fastest solution. in order to do that we have state-of-the-art call center that serves our customers 24 hours 7 days a week.
if you need assistance or want to share your banglalink experience with us, then please contact us through the following numbers/ email address/ web:
| dialing no./short code/email | description | tariff | pulse |
| 121 | free ivr for all banglalink pre-paid, post-paid and call & control customers. customer can get various services and service related information from this number. | free | 10 sec |
| 111 | helpline for all banglalink pre-paid, post-paid and call & control customers. customer can talk to a customer care representative. | tk. 0.50/ min (free for post-paid) | 10 sec |
| 158 | complaint number for all banglalink prepaid & postpaid customers. customer can launch complaints through this number. | free | n/a |
| 7766 | promotional number for all banglalink pre-paid & post-paid customers. all promotional information is available here. | free | n/a |
| 175 | contact number for i-top up transaction information (for banglalink retailers only). | free | n/a |
| 365 | customer service over phone for banglalink retailers only. | free | n/a |
| 2727 | yellow pages (for all banglalink) directory service. | tk. 5.00/ min | 10 sec |
| 120 | sms & call back service for all banglalink subscribers. | tk. 2.00/ sms | n/a |
| 01911304121 | free ivr for all banglalink pre-paid, post-paid and call & control customers. customer can get various services and service related information from this number. | free | 10 sec |
| 01911304111 | helpline for all banglalink pre-paid, post-paid and call & control customers. customer can talk to a customer care representative. | tk. 0.50/ min (free for post-paid) | 10 sec |
| 01912999000 | only for postpaid & sme package information and sales request. | tk. 2.00/ min | 10 sec |
| 01920000000 | customer service over phone for icon customers only. | on-net | as per package |
| 01950111111 | for all kinds of international roaming related information, services & complaints. | on-net | as per package |
| 1200 | careline for mobile financial services of banglalink subscribers and banglalink retailers. | tk. 1.00/ min (free for retailers) | 10 sec |
| 1911304120 | only for mobile financial services related information, services & complaints. | tk. 1.00/ min | 10 sec |
| +88 02 8820594 | fax for customer service related queries. | ||
| info@banglalinkgsm.com | customer service related queries through email. | ||
| roaming@banglalinkgsm.com | international roaming related queries through email. | ||
| www.icongsm.com.bd | website for icon customers only. | ||
| +88 02 9888370-1, 9862325-6 | banglalink customers can also contact these phone numbers for customer services over phone. | ||
note:
- all tariffs mentioned here are 15 % vat applicable
- outgoing barred post-paid customers can call at 121; pre-paid and call & control customers can also call 121 if the connection has sufficient balance
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